Privacy Policy – VisitorSurge Applications
Last updated: 2 October 2026
VisitorSurge ("VisitorSurge", "we", "us" or "our") develops and operates software applications, integrations and digital services for our clients, including applications that integrate with third-party services such as Google Workspace and Google Calendar.
This Privacy Policy explains how our applications collect, access, use, store and disclose information, including information obtained through Google APIs.
1. Information We Collect
Depending on the application and the features enabled by the user, our applications may process information including:
- Name and contact information.
- Business and organisation information.
- Event, appointment or booking information.
- Customer and client information entered into the application.
- Application configuration and settings.
- Authentication information required to connect third-party services.
- Information provided through connected Google services where the user has explicitly authorised access.
We only request access to information reasonably required to provide the application's functionality.
2. Google User Data
Certain VisitorSurge applications may integrate with Google services, including Google Calendar.
When a user connects their Google account, the application may request permission to access Google user data necessary to provide the requested integration.
For example, an application integrating with Google Calendar may access and/or modify calendar information for the purpose of creating, updating, synchronising or deleting calendar events generated by the application.
Depending on the permissions authorised by the user, this may include:
- Google account identification information required for authentication.
- Google Calendar information.
- Calendar event titles.
- Event dates and times.
- Event locations.
- Event descriptions.
- Calendar event identifiers.
VisitorSurge applications use Google user data only to provide the functionality requested and authorised by the user.
3. How Google User Data Is Used
Google user data accessed by our applications is used only for purposes directly related to application functionality.
For example, Silva Florals Manager uses authorised Google Calendar access to synchronise event information created within the Florals Manager application with the authorised user's Google Calendar.
Google user data is not used for advertising.
Google user data is not sold.
Google user data is not used to create advertising profiles.
Google user data is not transferred to third parties except where necessary to provide the requested application functionality, comply with applicable law, protect the security of the service, or where the user has expressly authorised such disclosure.
Our use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Google requires developers to limit requested permissions to those necessary for the application's functionality. Google for Developers
4. Authentication and Access Tokens
When a user authorises a Google integration, authentication credentials such as OAuth access and refresh tokens may be securely stored to allow the application to continue performing authorised functionality without requiring the user to sign in each time.
These credentials are used solely to maintain the authorised integration and are not sold or used for advertising.
Users may revoke an application's access to their Google account through their Google Account security settings.
5. Information Storage and Security
We take reasonable technical and organisational measures to protect information processed by our applications against unauthorised access, alteration, disclosure, loss or misuse.
Information may be stored within systems operated by VisitorSurge, the relevant client, their website hosting provider, or third-party infrastructure required to operate the application.
No method of electronic transmission or storage can be guaranteed to be completely secure.
6. Sharing of Information
We do not sell personal information or Google user data.
Information may be disclosed to service providers where reasonably necessary to operate, host, maintain or secure an application.
These providers are permitted to process information only for the purposes for which their services are being used and subject to applicable contractual and legal obligations.
Information may also be disclosed where required by law or where reasonably necessary to protect our legal rights, users or services.
7. Data Retention
Information is retained only for as long as reasonably necessary to provide the relevant application or service, satisfy legitimate business requirements, comply with legal obligations or resolve disputes.
OAuth credentials and integration-related information may be retained while the relevant integration remains connected.
8. Data Deletion and Revocation
Users may disconnect a Google integration at any time.
Users may also request deletion of personal information or application data associated with their account by contacting VisitorSurge.
Where applicable, following a valid deletion request, information will be deleted or anonymised unless retention is required by law or for legitimate legal or security purposes.
Revoking Google access prevents the application from making future authorised requests to the relevant Google service.
9. Client Data
Some VisitorSurge applications are developed and operated on behalf of businesses.
Where an application processes personal information on behalf of one of our clients, that client may also be responsible for determining how information collected through their business is handled.
Users should also review the privacy policy of the business operating the application.
10. Third-Party Services
Our applications may integrate with third-party platforms such as Google.
Use of those services may also be subject to the privacy policies and terms of the relevant third-party provider.
11. Changes to This Privacy Policy
We may update this Privacy Policy where our applications, integrations, legal requirements or data practices change.
The current version will be published on this page with an updated revision date.
12. Contact
Questions about this Privacy Policy, Google user data, access requests or deletion requests can be directed to:
VisitorSurge
Australia
Email: sales@visitorsurge.com.au
Last updated: 2 October 2026
VisitorSurge ("VisitorSurge", "we", "us" or "our") develops and operates software applications, integrations and digital services for our clients, including applications that integrate with third-party services such as Google Workspace and Google Calendar.
This Privacy Policy explains how our applications collect, access, use, store and disclose information, including information obtained through Google APIs.
1. Information We Collect
Depending on the application and the features enabled by the user, our applications may process information including:
- Name and contact information.
- Business and organisation information.
- Event, appointment or booking information.
- Customer and client information entered into the application.
- Application configuration and settings.
- Authentication information required to connect third-party services.
- Information provided through connected Google services where the user has explicitly authorised access.
We only request access to information reasonably required to provide the application's functionality.
2. Google User Data
Certain VisitorSurge applications may integrate with Google services, including Google Calendar.
When a user connects their Google account, the application may request permission to access Google user data necessary to provide the requested integration.
For example, an application integrating with Google Calendar may access and/or modify calendar information for the purpose of creating, updating, synchronising or deleting calendar events generated by the application.
Depending on the permissions authorised by the user, this may include:
- Google account identification information required for authentication.
- Google Calendar information.
- Calendar event titles.
- Event dates and times.
- Event locations.
- Event descriptions.
- Calendar event identifiers.
VisitorSurge applications use Google user data only to provide the functionality requested and authorised by the user.
3. How Google User Data Is Used
Google user data accessed by our applications is used only for purposes directly related to application functionality.
For example, Silva Florals Manager uses authorised Google Calendar access to synchronise event information created within the Florals Manager application with the authorised user's Google Calendar.
Google user data is not used for advertising.
Google user data is not sold.
Google user data is not used to create advertising profiles.
Google user data is not transferred to third parties except where necessary to provide the requested application functionality, comply with applicable law, protect the security of the service, or where the user has expressly authorised such disclosure.
Our use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Google requires developers to limit requested permissions to those necessary for the application's functionality. Google for Developers
4. Authentication and Access Tokens
When a user authorises a Google integration, authentication credentials such as OAuth access and refresh tokens may be securely stored to allow the application to continue performing authorised functionality without requiring the user to sign in each time.
These credentials are used solely to maintain the authorised integration and are not sold or used for advertising.
Users may revoke an application's access to their Google account through their Google Account security settings.
5. Information Storage and Security
We take reasonable technical and organisational measures to protect information processed by our applications against unauthorised access, alteration, disclosure, loss or misuse.
Information may be stored within systems operated by VisitorSurge, the relevant client, their website hosting provider, or third-party infrastructure required to operate the application.
No method of electronic transmission or storage can be guaranteed to be completely secure.
6. Sharing of Information
We do not sell personal information or Google user data.
Information may be disclosed to service providers where reasonably necessary to operate, host, maintain or secure an application.
These providers are permitted to process information only for the purposes for which their services are being used and subject to applicable contractual and legal obligations.
Information may also be disclosed where required by law or where reasonably necessary to protect our legal rights, users or services.
7. Data Retention
Information is retained only for as long as reasonably necessary to provide the relevant application or service, satisfy legitimate business requirements, comply with legal obligations or resolve disputes.
OAuth credentials and integration-related information may be retained while the relevant integration remains connected.
8. Data Deletion and Revocation
Users may disconnect a Google integration at any time.
Users may also request deletion of personal information or application data associated with their account by contacting VisitorSurge.
Where applicable, following a valid deletion request, information will be deleted or anonymised unless retention is required by law or for legitimate legal or security purposes.
Revoking Google access prevents the application from making future authorised requests to the relevant Google service.
9. Client Data
Some VisitorSurge applications are developed and operated on behalf of businesses.
Where an application processes personal information on behalf of one of our clients, that client may also be responsible for determining how information collected through their business is handled.
Users should also review the privacy policy of the business operating the application.
10. Third-Party Services
Our applications may integrate with third-party platforms such as Google.
Use of those services may also be subject to the privacy policies and terms of the relevant third-party provider.
11. Changes to This Privacy Policy
We may update this Privacy Policy where our applications, integrations, legal requirements or data practices change.
The current version will be published on this page with an updated revision date.
12. Contact
Questions about this Privacy Policy, Google user data, access requests or deletion requests can be directed to:
VisitorSurge
Australia
Email: sales@visitorsurge.com.au